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Discussion topic: No service away from home

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This message was authored by: calrennie42

Message posted on ‎22 Nov 2025 04:01 PM

No service away from home

I've recently upgraded my phone I'm not v tech savvy re data etc but not my phone won't work when

im away from home - can't connect to anything, text or call.  Why would this be tia

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Message posted on ‎22 Nov 2025 04:06 PM

Re: No service away from home

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@calrennie42 

Did you move your sim from your previous phone to this one ?

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Message posted on ‎22 Nov 2025 04:12 PM

Re: No service away from home

No not at all

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Message posted on ‎22 Nov 2025 04:13 PM

Re: No service away from home

Sorry I misunderstood lol I didn't need to move the sim just got a replacement phone n everything transferred over

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Message posted on ‎22 Nov 2025 04:19 PM

Re: No service away from home

Posted by a Superuser, not a Sky employee. Find out more

@calrennie42 

Everything might have transferred over but that does not include your mobile number as you need to move the sim from your old phone into the new one.

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