No phone network

[JBW3]

Hi, am only ablt to make emergency calls as a nearby phone mast is down! Almost 24hrs now, when is the service likely to be fixed? My mother is ill and I am unable to receive or makerelevant calls from health professionals. And you have the nerve to put the charges up! Disgrace.

[Daniel0210 · Accepted solution]

@JBW3 
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

Sky don't own or maintain any mobile masts so you, and others in the area, are relying on a third party repair. 

[abcef15012005]

• Network working but not working on contact app.

[caesarome]

@abcef15012005 

Feel free to provide more detail like what is actually happening with the MySky app, do you see an error and if so what is it saying.

[abcef15012005]

No network on contact oonly 

[caesarome]

@abcef15012005 

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[abcef15012005]

No network  on contact app

[caesarome]

@abcef15012005 

You have said that already so whay shows on the link I posted for you ?