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Discussion topic: No mobile signal

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This message was authored by: Don33

No mobile signal

Hi

I have been unable to make or receive phone calls or messages for over a week now, when I check my area for coverage, it continuously says maintenance being done in my area. I have Missed important calls because of this and I would appreciate when to know about the end of  maintenance.

kind regards 

Peter Donald

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This message was authored by: 63johnw

Re: No mobile signal

Posted by a Superuser, not a Sky employee. Find out more

Hi @Don33  in case you aren't aware sky don't own any masts so are reliant on others fixing them. You should be able to sign up for updates on the status page. 

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This message was authored by: caesarome

Re: No mobile signal

Posted by a Superuser, not a Sky employee. Find out more

@Don33 

If your phone is from Sky then WiFi calling might be an option when you are in range of a WiFi network.

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This message was authored by: Daisy3

Re: No mobile signal

Same! It's really poor connection at the best of times. I rely on data as my WiFi connection is poor at home and I use that to support my sky glass. I can't have both on at the same time or the tv buffers!!! Get the mast fixed quick and please get fibre to my house!!!!

This message was authored by: Houlty84

Re: No mobile signal

I have had the same issue yet my brother also on sky has full signal. I rang them today and they are sending me a new eSIM with the same number. Hoping this will solve the issue

This message was authored by: Muharrem

Re: No mobile signal

Currently in Galway 

No coverage  i have on my phone, is there any maintenance on schedule or somethink?

This message was authored by: PandJ2020

Re: No mobile signal

Posted by a Superuser, not a Sky employee. Find out more

@Muharrem wrote:

Currently in Galway 

No coverage  i have on my phone, is there any maintenance on schedule or somethink?


Check here: https://www.sky.com/help/articles/service-status-sky-mobile

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Steven_13

Re: No mobile signal

Same here in warwickshire i have had no network for 2 days, i cannot ring sky as no other phones  absolute nightmare!

This message was authored by: Muharrem

Re: No mobile signal

Still same?

This message was authored by: PandJ2020

Re: No mobile signal

Posted by a Superuser, not a Sky employee. Find out more

@Steven_13 wrote:

Same here in warwickshire i have had no network for 2 days, i cannot ring sky as no other phones  absolute nightmare!


Does the checker confirm an issue?

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Steven_13

Re: No mobile signal

No issues apparently 

This message was authored by: PandJ2020

Re: No mobile signal

Posted by a Superuser, not a Sky employee. Find out more

@Steven_13 wrote:

No issues apparently 


If you done all the basics (reboot phone particularly) then you can lodge the issue from that link.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Muharrem

Re: No mobile signal

but there is 

This message was authored by: Steven_13

Re: No mobile signal

Yes, no network comes on occasionally for a minute then back to no service


@Muharrem wrote:

Still same?



@Muharrem wrote:

Still same?


 

This message was authored by: Muharrem

Re: No mobile signal

on the phone to them now

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