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Discussion topic: No internet

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This message was authored by: Ivan18

No internet

Hi so I was tinkering with the mobile hotspot that was never set up for some reason and have not been successful I reset my network settings and now the phone says no internet whenever im on the browser and YouTube 

 

Can anyone help ?

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This message was authored by: Ivan18

Re: No internet

However I can still make phone calls 

 

This message was authored by: PandJ2020

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

Have you applied APN settings?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Ivan18

Re: No internet

On the phone? I did a manual apn for the wifi hotspot based off previous discussions but for the actual Internet idk what to do

This message was authored by: PandJ2020

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

Yes, on the device:

 

Internet APN Settings:
Name: Sky Mobile Internet
APN: mobile.sky
Username: None
Password: None
MCC: 234
MNC: 57
APN Type: Default

 

MMS APN Settings:
Name: Sky Mobile MMS
APN: mms.mobile.sky
Username: None
Password: None
Proxy/MMS Proxy: 185.110.178.97
MMSC/MMSC URL: https://185.110.178.96:38090/was
Port/MMS Port: 9028
MCC: 234
MNC: 57
Authentication: None
MMS APN Type: mms
APN Protocol: IPv4

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Ivan18

Re: No internet

Can this be a separate APN or should I edit the default?

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This message was authored by: Ivan18

Re: No internet

this is for the mobile internet right ?

This message was authored by: PandJ2020

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Ivan18 wrote:

this is for the mobile internet right ?


Yes, cellular

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Ivan18

Re: No internet

It's not working every time I try to save the settings nothing pops up it just goes back to the default APNs as if I did not save it

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This message was authored by: Ivan18

Re: No internet

Ok idk if it actually worked but when I pressed save, my YouTube started working again and chrome 


is it the case that the saved APN settings will not pop up on the list ? As of now I have no selected APN networks highlighted, so again idk if the method you gave actually worked but it's working 

This message was authored by: PandJ2020

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

You didn't say work your device was, but on an iPhone the mobile data settings shows the APN values being used.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Ivan18

Re: No internet

Never mind it still isn't working properly it only lasted 30 min 

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This message was authored by: Ivan18

Re: No internet

I have a sky device B63 android 

This message was authored by: caesarome

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Ivan18 

Do you live in America ?

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This message was authored by: PandJ2020

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@caesarome wrote:

@Ivan18 

Do you live in America ?


Yes, that's a US device...

 

OP, this is Sky UK forum.

I am just another Sky customer and my views are my own even if you don't like the answers
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