No 5g Ireland

[karthus]

As someone with the same issue (Google pixel 7a) I have officially spoken with both SKY Mobile Ireland (as an official complaint) and Google. In the grand scheme of things, they both agree that they have to work together, but I suppose it has to come from SKY Mobile Ireland to Google. The SKY Mobile Ireland complaint case handler mentioned that they are now becoming 'aware' of this issue with Google devices and are collating all user complaints to build a case for SKY's network team to speak with Google's network team. Why Google alone would have such a restriction and other Android devices would allow default access to 5G is something I am struggling to understand. It seems false marketing/advertising from both SKY and Google about 5G and 5G readiness and/or carrierspecific restrictions. Whether something will get done or when, only time can tell. I tried with a GOMO SIM and it worked spontaneously. I am also reading from threads that it is still the same issue with 48 mobile. 

[Eoin2]

That's good someobody in sky admitting sky and google need to talk to each other .

The Uk is a big market it seems crazy that sky haven't sorted it out there yet . Lots of people have left and moved to Asda because of it .when reading forums about the issue .. it's going on years 

My advice would be leave sky as soon as you can get out of your contract .

[Rachel2012]

I have the same issue as you. I have been onto sky help and they have escalated the problem. Currently waiting on someone to resolve the issue today...........Pixel 9 Pro XL. Settings are all correct and up intil saturday when I switched from Vodafone i could connect to 5G.

[Eoin2]

Support can't do much . Google have to white list sky as an operator sky needs to contact google .No timeline of if and when this might happen. .may never happen . I hope it does pixels are popular phones . Shame it's a 12 month contract . If it was only 30 days I would leave 

[Rachel2012]

Thanks Eoin! I am going to wait until someone calls back today then I plan to cancel as they are not fulfilling their contractual obligations. I should have stayedwith Vodafone.

[Eoin2]

Pixels are a great phone . I really do hope sky and google sort it out . No 5g doesn't really bother me as 5g can be heavy on the battery but  WiFi calling and volte are handy to have as call quality is improved . Recently some people phoned me and said they could hear their own voice . That didn't happen on the same phone on Vodafone or gomo.

sky don't have a timeline of when google pixel phones will be fully supported . Looks like more and more people are complaining so it may get resolved in the future . Just no date yet. I wouldn't have signed up to 12 months if I had known . Choice is either to wait for pixels to be supported or try and leave sky

[DiarmuidC]

I switched from Vodafone to Sky Mobile and also had the LTE icon. I followed your instructions and now I have 5G.

Thanks for your help.

[Eoin2]

What phone do you have 

[StephenSs]

What instructions did you follow to resolve this issue?

[RobRob8]

Hi guys, I have the same issue, Google Pixel 8 pro with 5g not working (with correct settings).

Let's try to give to this thread some visibility by posting daily asking for some update.

[Crian_B]

Also have  Pixel 8 Pro. I have contacted Sky support on WhatsApp with the same scripted response. Official complaint made also to Sky and also contacted them on twitter - they have said tis is been looked into with Google! I contacted Google support who were unaware and requested a bug report from my device. I am waiting to hear back from them. Dialing *#*#4636#*#*  gives access to the Testing menu and you can see VoLTE / WiFi calling is not provisioned. I would imagine 5G is the same. Seems like a simple fix to me but needs traction from Sky/Google. My wife has a Samsung - received S/W update last week and VoLTE is now working. 5G was not an issue for Samsung when ported to Sky.

[Crian_B]

Finally! 5g / VoLTE now working on pixel 8 pro with beta version of Android 15 software update.

[Eoin2]

Glad to hear it's working on your Google pixel 8 .

but shouldn't have to enroll in the beta program . 
not everyone would want to do that on their pixel 

sky need to sort it out. 
I would advise anyone who uses pixels not to join sky untill they fully provision pixels on their network