New to the sky

[Milanova]

Hello, I need help with my phone. 

I just joined the Sky but I can't make calls. 

• It's coming message not registered network. I don't know what to do. The phone is unlocked. 

[caesarome]

Have you activated the Sky sim ?

[Milanova]

I have tried, but I'm not sure did I manage to do it. 

[caesarome]

What does it say on the activation page, as it should show if it has been done or if it is in process of activating ?

[Milanova]

When I press Active sim- new sim - Mobile- your sims-allowance refreshes in 28 days.

[caesarome]

It sounds like you have activated the sim if it isn't saying that it needs to be activated.

Have you checked here for any network outages:

https://www.sky.com/help/servicestatus/your-services/mobile

[Milanova]

That is the message: 

Sorry, a phone mast close to you isn't working.

We're sorry about the network issue you've been having. It's taking longer than we expected to fix the issue but we are making progress and will have it sorted as soon as we can. We’ll update you by Friday 20th January 2023

Updated 10:08 (refreshed hourly). Recent faults might not show yet.

[Milanova]

I still can't use my phone. 

[Milanova]

Hi, I have a new sky Sim. I have activated the Sim, but still I don't have a network. 

I can't make any calls or sending texts g

[63johnw]

Hi @Milanova  anything showing here ?

https://www.sky.com/help/articles/service-status-sky-mobile

edit. Just seen your other posts, as there is an issue in your area all you can do is wait til it's fixed. 

[Milanova]

Oh nooo

That not very good. Yesterday I was in S8 and still I have the same problem.

[Milanova]

Sorry again me. Still have an issue with my sim.

When I go to scan network and choose Sky its says your sim not allowed connection to this network. What that means and how to fix it? 

[caesarome]

@Milanova 

I have merged all your posts together as your question has already been answered by yourself and @63johnw namely this:

---

@Milanova wrote:

Sorry, a phone mast close to you isn't working.

We're sorry about the network issue you've been having. It's taking longer than we expected to fix the issue but we are making progress and will have it sorted as soon as we can. We’ll update you by Friday 20th January 2023

---

All your mobiles issues are due to this.

[Milanova]

Everything is working now.

Thanks for the help