New sim register

[Lisa2122]

I've set up my new sim but received an email saying to register or un register. Not sure how to do this or what it means. 

[63johnw]

Hi @Lisa2122  is your new sim working ok ? Is it showing in your account ?

[Lisa2122]

Yes & they gave me another number to use but my other network is still working. 

[caesarome]

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@Lisa2122 wrote:

 but my other network is still working. 

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What do you mean by this, are you transfering a number from a different network to the Sky sim ?

[Lisa2122]

Yes I'm moving to Sky from another network. 

[63johnw]

Did you get a PAC from your old network @Lisa2122  ? Have you given it to sky ? And when did you if you did ? 

[Lisa2122]

Thanks for replying. No Sky said they would get permission from my old network

[Lisa2122]

My phone is sim free if that helps

[63johnw · Accepted solution]

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@Lisa2122 wrote:

Thanks for replying. No Sky said they would get permission from my old network

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That's not correct @Lisa2122  you need to get a PAC from your old network and give it to sky, the next working day your number will transfer. 

https://www.sky.com/help/articles/sky-mobile-keep-your-number

[Lisa2122]

Will get in touch with them so. Thanks for all your help 😊

[Lisa2122]

All sorted now. Got a text to say my number has been ported. Thanks for all your help