New phone with esim - still not connected to the network

[J1m8089]

My old phone has a physical sim (Sky). I signed up for a new phone with an esim (Sky). I supplied Sky with the PAC code for my number so it can be transferred. Received my new phone, did the QR thing to set up the esim and it recognised it as Sky. My new phone still isn't finding a network and my old sim still works fine. Does anyone know if I have to do anything else or is this a thing Sky need to do at their end? Does anyone know how long it usually takes if it is the latter? It has been about 24 hours so far. Many thanks.

[63johnw]

Hi @J1m8089  you can't use a PAC to port a number from one sky sim to another so you will be waiting a long time. What you should have done was convert your physical sim to an esim in the new phone. 

[J1m8089]

Ah, the process of stopping my previous sim only contract to my new plan + phone wasn't very clear. I suspect I now have two seperate plans. One with the old physical sim, a new one with the esim. I guess the instruction to tra sfer my number to my new phone won't work. Will contact Sky and let them know what I was trying to do and see what the solution is.

[63johnw]

That's my guess @J1m8089  you probably have two plans now running. Cancel the new one and just put your sim in the new phone. 

[1978Callum]

I have the same issue, in that requested the QAR to convert and had no response to my email?

what's the next step? 

how do you convert your physical sim to an esim in the new phone. 

[63johnw]

Hi @1978Callum  have you looked here ? 

https://www.sky.com/help/articles/esim-sky-mobile

what phone do you have ? Why don't you just use your physical sim ? 

[1978Callum]

Think it's an old sim and won't fit iPhone 16 

[63johnw]

How old @1978Callum  iphone 16 takes a nano sim.