Discussion topic: Data not working correctly
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Message posted on 29 Jan 2025 12:02 AM
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Data not working correctly
Data not working correctly, websites and apps not loading.
No issues in my area with phone mast
Can receive calls & texts no problem.
Spoke to Sky today they are sending out a replacement device but it's not the device as spoke to Apple and confirmed no issues with phone so it's got to be Sky Mobile (Network)
All was working fine until Friday 24th January after the storm
Can someone advise on this issue
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All Replies
Message posted on 29 Jan 2025 01:08 AM
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Re: Data not working correctly
@Jordan62 wrote:
Spoke to Sky today they are sending out a replacement device
Sky don't just send out a replacement device. They would require your phone to be returned for examination first. Could it be they're sending out a replacement sim in case yours is faulty?
All was working fine until Friday 24th January after the storm
Any relevant information showing here?
https://www.sky.com/help/articles/service-status-sky-mobile
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 29 Jan 2025 03:11 PM
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Re: Data not working correctly
Hi, thanks for the reply
Sky has said it's not the network it's the device but I have contacted Apple who have confirmed that the device is okay no issues that they can see so it's the Sky Mobile network that's got to be the issue. Spoke to Sky yesterday and they are sending out a replacement device which doesn't make any sense as it's the network that's the issue so I should be getting a replacement SIM card.
Has anyone else been struggling with the website and apps not loading properly and the Data intermittent on and off?
Message posted on 29 Jan 2025 03:23 PM - last edited: 29 Jan 2025 03:23 PM
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Re: Data not working correctly
Sky don't usually send 'replacement devices'. (Without sending a device back first)
Are you sure you haven't taken out a new contract to get it?
Message posted on 01 Feb 2025 10:31 AM
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Re: Data not working correctly
I'm also having problems with my sky data piggybank reported it on Friday 24th with no update since. Parts of the app also not loading. Not a phone issue
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