New mobile phone

[Lorrainezzz]

I ordered a new phone but it is now on back order. What does this mean and when can I expect delivery?

[Daniel0210]

@Lorrainezzz 

It means there is no current stock for your order.

The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. As customers we have no insight into stock levels or the delivery timescales.