@Lorrainezzz
It means there is no current stock for your order.
The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order
When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. As customers we have no insight into stock levels or the delivery timescales.
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