New contract

[Tina6666]

I was in arrears with my mobile, I was told to pay it and I would receive a new number as my contract was cancelled. I have now paid it in full, how do I obtain my new number 

[SKY1992bf]

@Tina6666  I think you might have been given incorrect information 

if your account is in arrears for more than 56 days your contract and account can be cancelled by sky as appears to be the case 

but there is no automatic right to a new account/number even after paying the arrears that is solely down to sky to access whether they believe that you will keep up with payments moving forward 

all you can do is contact sky and ask the question but they reserve the right to refuse to give you a new contract/number

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.