New contract, number ported, no calls, text or internet

[PS21]

They say you can dial 150 from your phone........how are you expected to do that when you cannot make calls???!?!?!!

[caesarome]

@PS21 

If it is not working then you can't that is why there are other options like contacting Sky via social media as there are links to their sites at the bottom of this page.

[jez6]

I had the same problem, no outgoing calls text or data, I think their is a problem with the porting and re-registration of the sims, the way I fixed mine was to put my sim in another phone ( I had an old 3g android phone) ,try to make a call and hopefully their system will activate the sim. Soon as I put my sim in my old phone had configuration messages come through and could make calls again.

@PS21 @Sarah254 

[PS21]

@caesarome  I have emailed, several times, online chat to both accountants and technical depth, Facebook direct messaged, X/twitter, etc etc. Not a single response other than "wait 24hrs/2days/3-5days".....Still nothing!

[ACB]

I was within cooling off. Spoke to Sky Leave.  Got PAC via phone. Walked into Vodafone and all up and running 

[PS21]

@jez6 I will give that a try! Tried everything else. Managed to 'chat' with sky on Instagram (only place I managed to get through to someone today!), started the chat at 3.15pm and only finished around 10pm. Another complete waste. I hope this works.

[Joewakastan]

Same Proplem! Been with Sky for 4 years which has been fine. Got a sim from SKY for the Mrs on my recommendation. Activated and transfered number from EE and no service at all. She's fuming as it was my idea. Spoke to SKY twice but no help - they say just wait. Looking at all these comments this is a real problem for SKY that only started a few weeks ago. Someone let us know if you've solved this! May have to leave.

[PS21]

@caesarome I have tried contacting Sky on X/twitter, Facebook, Instagram, I have used their online "chat" with the accounts dept, technical expert dept, customer help, I have used their online email more times than I can remember. The only way I have not contacted them is by phone as, of course, I cannot dial out! If I receive no contact today I will have no other option than to change provider as it is almost 2 weeks without any mobile usage now. Anyone thinking of changing over to Sky Mobile - I wouldn't bother! Their customer help is practically non-existent and abysmal.

[PS21]

@Joewakastan  Exactly the same situation! Had I known this was an ongoing situation with Sky Mobile I would never have changed over myself and after my own experience this past 2 weeks I would not advise anyone to move over to Sky Mobile. I honestly expected higher standards of practice from this company.  On Instagram message I was told the quickest way to deal with complaints/report problems is to phone them - when I replied "How? I have NO access to my airtime!!", they didn't respond!! Quick enough to take my payments though! My first bill started on 4 June, it is now 14 June and I STILL cannot use data nor airtime! I really wish I knew about these complaints before I chose to move.

[Joewakastan]

@ACB How did you get the PAC code from sky with no service? Would be very helpful to know as want to go elsewehere asap. Thanks. 

[PS21]

@caesaromeAny idea how this situation can be escalated at all? I feel like I have hit a dead end.

[PS21]

@Joewakastan  I used my home wifi to go online, log into My Sky app, go through the menu's for accounts/leaving Sky and you can put in a request for the PAC code, which is sent to you by text message. Not sure what your Sky situation in but although I cannot use data/airtime, I have been able to receive text messages from Sky. That's how I have received my PAC code.

[Joewakastan]

@PS21 No text messages at all, and when I go online to get PAC code, it shows this. So frustrating!

[PS21]

@Joewakastan  Strangely enough, I get that screen message when I try to Manage my sim! It's as though they block you in every direction.

[PS21]

@Sarah254 Welcome to the club!