Need to Cancel Payment

[courtney105]

So i need to cancel any payment that is going to get taken from my account for my next bill as my account is in credit so they don't need to take a payment from my bank. please help

[Daniel0210]

@courtney105 

Any credit on your account should be used first providing it was showing as a credit in plenty of time. Do not cancel your payment method as that could cause you problems. 

[SKY1992bf]

@courtney105  There's no need for you to cancel a payment if the credit is enough to cover the whole bill the automatic payment won't be taken provided the credit was on your account 5 working days before the payment was due 

if it wasn't the following applies If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

For direct debits if first attempt fails sky try again 10 calendar days later automatically and if second attempt fails your service will be restricted and that's the point to make a manual payment

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill you can either contact Sky and request a refund which will take 3-5 working days to complete

Or alternatively we can get help for you regarding a refund via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

[caesarome]

@courtney105 

As stated above, the credit should be used so do not cancel your payment method as this will lead to further issues for you.

If the credit is enough to pay the bill in full then this should be shown on your account so does it show that the credit will be used ?

[courtney105]

So the credit in my account is just about enough to cover my next bill its £2 less so what will happen will they take a full payment off me again?

[courtney105]

it just says that my account is in credit of £51 as two payments was taken from me my last bill

[SKY1992bf · Accepted solution]

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@courtney105 wrote:

So the credit in my account is just about enough to cover my next bill its £2 less so what will happen will they take a full payment off me again?

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@courtney105  Sky should take only the missing 2 pounds from your normal payment method 

[caesarome]

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@courtney105 wrote:

So the credit in my account is just about enough to cover my next bill its £2 less so what will happen will they take a full payment off me again?

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The credit will be used and if you still owe £2 then the £2 will be taken from your payment method.