MySky App and log on

[Jon117]

Does anyone have a fix date for the app or just a time to be able to view my mobile account online? Simply to say come back later isn't really good enough. 

[caesarome]

There is no known time that this will be fixed. It has been caused by issues across Sky including apps and the Sky website which are being investigating hence the ongoing issues.

[S111g]

I have the same problem, my granddaughter is ill and needs more data which I can't send her this is not ideal

[Daniel0210]

@S111g 

It's not ideal for anyone including the staff in Contact Centres but unfortunately it'll take as long as it takes to be fixed. 

[Djne]

Is there a way to transfer data from my piggy bank to a family member who's run out of data today, other than the My Sky app?

[Daniel0210]

@Djne 

You could try calling Sky but the staff may be having the same issue which is being investigated. 

[63johnw]

Hi @Jon117 @Djne @S111g  working for me again now. 

[Daniel0210]

@Djne @Jon117 @S111g 

We have been told things are starting to return to normal 🤞

[Cara2222]

Anytime I try log in it says..Your account is not

authorised to access

the My Sky App,it's been like that 4 days now

[Djne]

Working for me now as well 

[caesarome]

---

@Cara2222 wrote:

Anytime I try log in it says..Your account is not

authorised to access

the My Sky App,it's been like that 4 days now

---

@Cara2222 

Was it working previously?

[Cara2222]

Yes iv never had any issues with the sky app until 5 days ago it's been down

[caesarome]

@Cara2222 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Cara2222 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.