out going calls failing as soon as dial number. help please!!

[Terri591]

Hi

I have an iphone16 pro with physical sim.    

when I ring a number it either says straight away without any ring tone, "call ended" or "failed call"

Can anyone help please, as can't ring sky.  

Tia

[Tom-W19]

Hi @Terri591 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Terri591]

Hi Tom

thanks for reply.  After 1hr 42mins in phone to sky yesterday and unable to fix after telling me to do things on phone. Including reset networks and other things they said phone is faulty and to go back.       
I told my daughter about this and she said to completely clear my phone and re insert sim.   

this worked and now able to make calls. 😀

[Addie15]

Hi there! We are glad it's now working for you. We are closing this invite now, but if there is anything else in the future we can help with, please do not hesitate to reach out. Thanks.