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Discussion topic: My phone stopped making or receiving calls.

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This message was authored by: Ladylouth

My phone stopped making or receiving calls.

iPhone 11. When I dial a number, I hear three beeps and then nothing happens. People can't call me either. Have tried all the suggested iPPhone tips (toggled airplane mode, reset network settings, restarted phone etc.) I have a signal.

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This message was authored by: caesarome

Re: My phone stopped making or receiving calls.

Posted by a Superuser, not a Sky employee. Find out more

@Ladylouth 

Are you able to try the sim in another unlocked phone to see it is works because if it doesn't it might have devloped a fault so you would need to contact Sky to ask them to send you a replacement.

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This message was authored by: Ladylouth

Re: My phone stopped making or receiving calls.

Thanks - I tried that. When I call myself, an engaged tone, and when I call another number "Conditional Call forwarding is active"

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This message was authored by: Ladylouth

Re: My phone stopped making or receiving calls.

@caesarome see above

 

This message was authored by: caesarome

Re: My phone stopped making or receiving calls.

Posted by a Superuser, not a Sky employee. Find out more

Do you have call forwarding turned on ?

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This message was authored by: Ladylouth

Re: My phone stopped making or receiving calls.

@caesarome No. I checked that, and also blocked numbers - nothing there.

This message was authored by: caesarome

Re: My phone stopped making or receiving calls.

Posted by a Superuser, not a Sky employee. Find out more

It might be a faulty sim so I would try either calling them if you are able to or use the social media links at the bottom of the page to ask them to send you a replacement sim.

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This message was authored by: Ladylouth

Re: My phone stopped making or receiving calls.

@caesarome Thank you. I will do that. Really appreciate your help. Will let you know if this resolves it.

This message was authored by: SiobhanMcD

Re: My phone stopped making or receiving calls.

I'm having the same issue this morning and there are a number of similar comments today . Must be a Sky issue 

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This message was authored by: Ladylouth

Re: My phone stopped making or receiving calls.

@SiobhanMcD Mine is back working now, as suddenly as it stopped.

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This message was authored by: Ladylouth

Re: My phone stopped making or receiving calls.

@caesarome Problem resolved itself, as suddenly as it started!

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