My old number hasn’t changed over

[Amy78910]

When I check under mobile service my old number hasn't changed over. I need this sorted as soon as possible 

[63johnw]

Hi @Amy78910  can you confirm you have ported a number from a different network to sky ? You aren't trying to switch a number from a sky sim to a new sky sim with a different plan (as that's not possible) ?

[Amy78910]

Yes I am moving over my sky from three mobile. It appears in my sky account as moved over when I view my account it has my number there but under settings > mobile service > SIMS it is a different (Sky) number 

[63johnw]

When did you give sky your PAC @Amy78910  and have sky told you it's complete ? If yes and this is an iPhone go to settings, phone, my number and check the correct number is stored there. If not the change it, exit and restart your phone. It can take a few attempts to save. 

[Amy78910]

When I try to do this, I click save but nothing happens/it won't update the number. 
Yes sky have confirmed it's done and it's been a number of weeks 

Thanks for your help so far 

[63johnw]

It can take a lot (and I mean a lot) of attempts for some people @Amy78910. A friend of mine was having this issue and his wouldn't save, eventually his updated by itself. It's worth keeping trying every now and then but hopefully it will update for you soon. 

[caesarome]

@Amy78910 

Give this a try to refresh your settings:

Go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. If you're using iOS. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

[63johnw]

Have this been resolved yet @Amy78910  ?

[Amy78910]

Yes this has worked for me, thanks very much!

[63johnw]

Can you say which thing worked so it can be marked for other customers with the same issue @Amy78910  ?