Muhammad irfan

[Irfanrana]

I returned my iPhone 17 Pro and its almost 1 month to go but I can't receive my upfront and first month payment. How gona long it to reverse the payment. I'm depressed and waiting 

[Daniel0210]

@Irfanrana 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Presumably this was a new mobile returned in the cooling off period and you contacted Sky before sending it back? 

They are taking quite a few weeks to be processed, checked for damage etc so you'll need to contact Sky again to chase up the refund.
 
Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

[Irfanrana]

Yes I connected before i send it back and they send me an email of return label and i send it on given address. 18 days ago i call and they told me we will do it in 2 weeks but i'm still waiting 

[Irfanrana]

I call to helpline before i return it back and they send me postage label by email and i print it and send it back. I received an email from sky that we received your device successfully. Then why i wait almost 1 month to go for refund. And how many days to take a cooling off period. I can't open the mobile I returned it as well as I received because I wrongly ordered iPhone 17 pro. I ordered again iPhone 17 Pro Max. Solve my query as soon as possible 

[Irfanrana]

I already applied for the upfront and 1st month installment and now today 2nd month installment deducted from my account. I returned my device and it's almost 5 week to go. I call to helpline to resolve my query but I can't receive any positive response 

[Daniel0210]

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@Irfanrana wrote:

Solve my query as soon as possible 

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@Irfanrana 

I've already advised you that we are customers on here and you aren't speaking to Sky. 

If the refund doesn't arrive soon you may wish to make a complaint after which Sky will have a further 8 weeks to resolve it

https://www.sky.com/help/articles/how-to-make-a-complaint 

[Irfanrana]

I connect via call then why I connect here. I call to helpline 3 weeks ago and they told me we will refund it within 2 weeks. Now can you tell me how many days more I wait for my refund.

[GD1]

@Irfanrana  You don't seem to be reading the replies you've had.

We are customers here, we have no access to your account, we can't tell you anything about your account.

[63johnw]

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@Irfanrana wrote:

I connect via call then why I connect here. I call to helpline 3 weeks ago and they told me we will refund it within 2 weeks. Now can you tell me how many days more I wait for my refund.

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Short answer is no @Irfanrana 

[Irfanrana]

The time period shown on website is 14 working days and it's 28 working days I'm still waiting. Can you raised my complaint 

[caesarome]

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@GD1 wrote:

We are customers here, we have no access to your account, we can't tell you anything about your account.

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[Daniel0210]

@Irfanrana 

We can't raise a complaint for you. YOU have to raise it using one of the methods in the link I've already provided to you.