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Discussion topic: Moving from Apple iphone 11 Pro to 16 Pro

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This message was authored by LibrarianGirl This message was authored by: LibrarianGirl

Moving from Apple iphone 11 Pro to 16 Pro

I'm an existing Sky Mobile customer and I'm excited to set up my new iPhone 16 Pro. 

 

I want to keep my existing number. Is it a case of taking old sim card out of current iPhone 11 Pro phone and putting it in new 16 Pro? Just confused because they sent new sim card too. 

 

Also to move apps and everything across, from old to new phone, do I just place the phones next to each other? 

 

Does this happen after I put old sim in new phone? 

 

Apologies for the basic question! 


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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Moving from Apple iphone 11 Pro to 16 Pro

Posted by a Superuser, not a Sky employee. Find out more

Hi @LibrarianGirl  yes you can just put your old sim in your new phone , that will keep the same number and data plan. If you have received a new sim then don't activate it as that will come with a new number and you will be paying for two plans. Once you start setting up the new phone it will guide you on how to transfer things from the old phone to the new one and that can involve putting the phones close together as part of that process. 





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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Moving from Apple iphone 11 Pro to 16 Pro

Posted by a Superuser, not a Sky employee. Find out more

Hi @LibrarianGirl  yes you can just put your old sim in your new phone , that will keep the same number and data plan. If you have received a new sim then don't activate it as that will come with a new number and you will be paying for two plans. Once you start setting up the new phone it will guide you on how to transfer things from the old phone to the new one and that can involve putting the phones close together as part of that process. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by twilight+princess This message was authored by: twilight+princess

Re: Moving from Apple iphone 11 Pro to 16 Pro

Posted by a Superuser, not a Sky employee. Find out more

Yes, just place the SIM card in he new iPhone & you're good to go.
As for transferring apps etc the phone should ask whether you wish to set up as new, restore from iCloud or transfer from the old iPhone. I chose to transfer.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
This message was authored by champagneslay This message was authored by: champagneslay

Re: Moving from Apple iphone 11 Pro to 16 Pro

@LibrarianGirl @Hey. Could I ask what time did you order your 16 pro? and what colour or storage? There's some of us waiting for 3 weeks now with no answers it would help us a lot to gauge how they're dispatching 

LibrarianGirl
Topic Author
This message was authored by LibrarianGirl This message was authored by: LibrarianGirl

Re: Moving from Apple iphone 11 Pro to 16 Pro

@champagneslay ordered 21st September. Arrived 28th September, "desert titanium" Hope that helps 

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