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Discussion topic: Moving from Apple iphone 11 Pro to 16 Pro

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This message was authored by LibrarianGirl This message was authored by: LibrarianGirl

Moving from Apple iphone 11 Pro to 16 Pro

I'm an existing Sky Mobile customer and I'm excited to set up my new iPhone 16 Pro. 

 

I want to keep my existing number. Is it a case of taking old sim card out of current iPhone 11 Pro phone and putting it in new 16 Pro? Just confused because they sent new sim card too. 

 

Also to move apps and everything across, from old to new phone, do I just place the phones next to each other? 

 

Does this happen after I put old sim in new phone? 

 

Apologies for the basic question! 


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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Moving from Apple iphone 11 Pro to 16 Pro

Posted by a Superuser, not a Sky employee. Find out more

Hi @LibrarianGirl  yes you can just put your old sim in your new phone , that will keep the same number and data plan. If you have received a new sim then don't activate it as that will come with a new number and you will be paying for two plans. Once you start setting up the new phone it will guide you on how to transfer things from the old phone to the new one and that can involve putting the phones close together as part of that process. 

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