Mobile upgrade and sim change

[ru+hog]

Hello,

confused as can be at the moment.

New sim deals on at the moment and phone is due an upgrade.

currently on a £40gb data plan but don't use anywhere near that and paying over and above for it

trying to change the data plan in the sim page on the app to get the new deal but if i do it in the 'manage sim' page there is no deal and always comes up with an error page on website and app.. but if i do it in the 'add an extra sim' page the deal is there.. basically the offer is only there if i add another one rather than just trying to change existing one.

im wondering.. since i already have a sim plan and i add another one.. does this mean I am paying for both or can a just cancel existing one? how do i cancel it, if so? Can't see options for that.

if i cancel existing one, can I still keep all saved data in piggybank to use on new sim? Is it easy to keep same number etc? 

apologies for the series of questions but i find it all very confusing.

[63johnw]

Hi @ru+hog  if you order the new deal that will come with a new number. You can cancel your current deal after 12 months but you have to call sky on 150 to do that. You can't port your old number to the new sim direct with sky. You could call sky on 150 and ask if they can apply the new plan to the old sim but they may refuse. The other way is to port your old number to a different network on PAYG then port it back to the new sim. As long as your account is open you keep access to the piggybank so make sure you you order any new sim before cancelling the old one if you go down that route. 

[ru+hog]

Okay - thanks for the reply mate, appreciate it.

what about if i cancel existing sim contract with sky and open one up with another provider? Can i keep the same number? 

thanks 

[63johnw]

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@ru+hog wrote:

Okay - thanks for the reply mate, appreciate it.

what about if i cancel existing sim contract with sky and open one up with another provider? Can i keep the same number? 

thanks 

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Yes @ru+hog  you get a PAC from sky and give that to the new suplier and your old number would transfer to your new sim on that network. If you don't have an active sim on sky though you will probably lose all piggybank data.