Mobile bill

[Kim631]

Hi I can't view my movile bill on my account 

I can see tv and broadband bills

i have contacted sky through chat who said to clear cache and turn off phone and try again, just checked still no mobile bill, account is linked also can't see messages 

what do I do 

[caesarome · Accepted solution]

@Kim631 

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Kim631]

Yeh I went to do it today but it was already linked

Ive been with soy for 9 years just so strange

thank you for your reply 

[caesarome]

Are you logged in with the correct details as that messages susggests you might not be if it says it is already linked so you should be using your main Sky ID to do this.

[Kim631]

I think so my sky TV and broadband bills are showing 

I don't believe I have any other details 

I will double check, not sure what to check though

thank you for this 

[caesarome]

@Kim631 

For help you will need to contact Sky either by calling them on 150 or obe of the social media links that are at the bottom of this page.

[Kim631]

Thank you again 🙃

I will call them later today

will let you know when I get sorted