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Discussion topic: Mobile account unaccessible

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This message was authored by: nrudd05

Mobile account unaccessible

I can log into my account but my phones details are not there 

All 3 mobiles have disappeared 

I cannot access the "manage" tab

 

it says to link accounts? 

I urgently need to roll data!

 

How do I get this resolved?

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This message was authored by: 63johnw

Re: Mobile account unaccessible

Posted by a Superuser, not a Sky employee. Find out more

Hi @nrudd05  the quickest way to get help is to call sky on 150. 

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This message was authored by: caesarome

Re: Mobile account unaccessible

Posted by a Superuser, not a Sky employee. Find out more

@nrudd05 wrote:

it says to link accounts? 

 


@nrudd05 

Try this:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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This message was authored by: PandJ2020

Re: Mobile account unaccessible

Posted by a Superuser, not a Sky employee. Find out more

@nrudd05 wrote:

All 3 mobiles have disappeared 

 


Sounds like you are not logged into the associated account as they are unlikely to 'disappear'.

I am just another Sky customer and my views are my own even if you don't like the answers
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