Mobile Data not working

[brace123]

Mobile data stopped working few weeks back when sky had network problems and sent a message out. Have tried on the on line advice, but nothing has worked Do I now need to contact the sky helpline to solve the problem or is there something serious I can Tey first

[caesarome]

@brace123 

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @brace123.

[Felix3]

---

@brace123 wrote:
Mobile data stopped working few weeks back when sky had network problems and sent a message out. Have tried on the on line advice, but nothing has worked Do I now need to contact the sky helpline to solve the problem or is there something serious I can Tey first

---

I have same issue and it's driving me mad 

please can anybody help?

[caesarome]

@Felix3 

Your post has been escalated as well.

[AJM17]

Hi

I also have the same issue my data hasn't been working properly it's awful. 

Can someone from Sky contact me also please as replying to this post to avoid creating a new one and spamming 

Thanks 

[Daniel0210]

@AJM17 
I’ll escalate your post to Sky when it’s more than ten minutes old and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[AJM17]

Thank you @Daniel0210 

[Daniel0210]

Escalated now @AJM17 

[TWalker]

 have also lost mobile data please could you escalye

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Felix3 and @AJM17.

[caesarome]

---

@TWalker wrote:

 have also lost mobile data please could you escalye

---

@TWalker 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @TWalker.

[Brian1962]

Having this issue too. Would be nice if this was actually sorted on the website so I can add data to my wife's phone which she uses almost constantly.

Any help Sky?

[caesarome]

---

@Brian1962 wrote:

Having this issue too. Would be nice if this was actually sorted on the website so I can add data to my wife's phone

---

What issue are you actually happning, can you access mobile data on the phone but no roll data from the piggybank ?