Roaming not working in Spain

[SukhdevShoker]

Hi We're in Barcelona and roaming is not working. I've followed all the steps in the help section, there is no spend cap, tried manually connecting to local networks, changing settings but nothing is working. Thought it might be where we're staying in the sticks but we've been to the centre of Barcelona and nothing. It just says emergency calls only. I have 3 phones here including my wife and daughter and all 3 have the same issue. We did receive the roaming text on arrival but nothing has worked since. How can we get our phones working? Any help would be great. Thanks

[Daniel0210]

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@SukhdevShoker wrote:
there is no spend cap, 

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@SukhdevShoker 

You need to set a spend cap. There are 2 spend caps, the roaming cap and the monthly spend cap. You need to make sure the monthly spend cap is set high enough to cover the amount of roaming charges you will accrue ie; £2 for every 24 hours you're away. 

[SukhdevShoker]

I've tried setting the spend cap, it's currently on £100 and still nothing is working. It just says emergency calls only. I can't even call to speak with Sky to resolve the issue

[Daniel0210]

@SukhdevShoker 

Last year there were roaming issues in Spain (quite a few customers reported similar issues). Sky were investigating it but I can't remember seeing that it was resolved. 

[63johnw]

Hi @SukhdevShoker  this is the advice from sky. 

https://www.sky.com/help/articles/sky-mobile-roaming-problems

[SukhdevShoker]

I've followed those instructions but still nothing seems to work. Thanks for the help though 

[63johnw]

To try and get you some help @SukhdevShoker  i have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @SukhdevShoker  an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @SukhdevShoker . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[ellenlowe]

Just had exactly the same problem in Alicante/ Villa Martin, three weeks with no roaming data and phone just said no service, couldn't get through to sky and still no service when we got back to U.K., tried everything they suggested on the app, no luck, then on getting home was given a case diary  number & promised a call within 48 hours, that was over a week ago now and still nothing!  Just being able to speak to a human would be something!

[caesarome]

@ellenlowe 

Try this depending on what device you have:

Apple:
Settings > Mobile Data > SIM Applications > Change to Home

Android:
Sky Menu App or SIM toolkit > Roaming > Change to Home

[SukhdevShoker]

My phone finally worked yesterday when we were coming back!

My wife's and daughters phones didn't work abroad at all and now we're back aren't working here either 🤦🏽‍♂️

Called Sky this morning and apparently they need new sims. So that's another few days for them with no phones to use

[SukhdevShoker]

SKY really need to have a number to call by WhatsApp especially whilst abroad. 

[caesarome]

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@SukhdevShoker wrote:

and now we're back aren't working here either

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Have you tried what I posted above on them ?

[SukhdevShoker]

Yes but it didn't work.

Tried manually changing APN as well but no joy