I am having the exact same issue and it is really annoying! I contacted Sky via the virtual assistance about a week ago and they asked me to do a couple changes on settings to see if it would help, I did these and calls in the week still cut off at an hour. I contacted them again today and have ended up being told it is a handset issue with all iPhones (mine is an iPhone 15), but I don't believe this. I have looked it up online too and no one with other carrier's seems to be experiencing the same issus. A family member of mine is also with Sky Mobile but has a Samsung and it cuts their calls off at an hour too.
Thanks for your reply. I too have spoken to SKY over the phone and got a less than satisfactory reply. I have just changed phones from a 14 Pro to a 17 Pro and still have the same problem. I went to a SKY shop a few days ago and the lady couldn't have been more helpful. I have had a new SIM card but of course I won't know if that has fixed the problem until I next speak to someone for more than hour!!
Thanks for your reply and fingers crossed it works for you. Would you mind updating here after a phone call you have that is long enough please? I may do what you have done if it works for you 🙂
Hi, I'm having the same with the Samsung A54. It's done it twice to me today while on hold to book a hospital appointment. So frustrating, especially since I was 2nd in the queue from 19.
If your phone has been restricted due to a bill not being paid you need to pay it and setup your payment details again then you are waiting for the banks to clear the payment you made which might not happen until Monday at the earliest.
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