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Discussion topic: Missing Data

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This message was authored by: PHBLH

Message posted on ‎07 Jul 2025 09:15 AM

Missing Data

Can someone please tell me why my spare mobile data has dropped suddenly
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This message was authored by: 63johnw

Message posted on ‎07 Jul 2025 09:21 AM

Re: Missing Data

Posted by a Superuser, not a Sky employee. Find out more

Hi @PHBLH  unused data now expires after 12 months (formerly 36 months) sky told customers in an email in April 2024 and it started last month. 

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This message was authored by: Daniel0210

Message posted on ‎07 Jul 2025 10:19 AM

Re: Missing Data

Posted by a Superuser, not a Sky employee. Find out more

@PHBLH 

As stated above customers were made aware of this change in the April 2024 price change letters/emails (I received mine on 09/01/24 but they went out in batches) and it's only recently come into effect which may be why quite a few customers have forgotten about it.

 


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