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Discussion topic: Lost my sim abroad

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Avatar for Katie--
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This message was authored by: Katie--

Message posted on ‎04 Apr 2026 09:23 AM

Lost my sim abroad

My partner lost my sim abroad while using a local one and I need a new sim with the same number sent to my address ready for when I get home. I can't in tje lofe of me fine the help on the app, the AI robot is nonhelp at all and all the numbers I am trying to call do not work as I am in a foreign country
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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎04 Apr 2026 09:27 AM

Re: Lost my sim abroad

Posted by a Superuser, not a Sky employee. Find out more

Hi @Katie--  as you don't have access to your primary number you will need to call sky to arrange for a replacement sim. 

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This message was authored by: GD1

Message posted on ‎04 Apr 2026 09:28 AM

Re: Lost my sim abroad

Posted by a Superuser, not a Sky employee. Find out more

@Katie--  You'll need to give Sky a call  https://www.sky.com/help/articles/replacement-sim-sky-mobile

Like you I'm a customer here, Sky Employees are clearly identified as such.
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