Esim activation problem

[Asif85]

Hi activated esim in my old cell phone but now i want to active in cell phone but i can't do that. I reset my old device before transfering esim to new device. When i try now the code i received in email, i get notification that:

eSIM Cannot Be Added

This code is no longer valid. Contact your network provider for more information.

please guide

[63johnw]

Hi @Asif85 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[J_ham]

Thanks @63johnw for escalating this. We’ve sent @Asif85 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.