It has been over 3 days and my old number has not been transferred to my new sky SIM - why?

[Krg4]

I spoke with one of your advisors and she said that she had activated the transfer of my old number but that was over 3 days ago and it still hasn't transferred.

[63johnw]

Hi @Krg4  just to be clear you are a new sky mobile customer ? You have purchased and activated a new sky sim ? You have given your PAC from your old network to sky 3 days ago ? 

[Krg4]

I am a new sky mobile customer, I have activated my new sky SIM, I have received the PAC code but when I spoke with the sky advisor she said she didn't need it and that she could sort out the transfer - that was on Monday 14th

[63johnw]

Hi @Krg4  if you are transferring your number from a different network to sky then you definitely need a PAC, nothing will happen without giving it to sky. 

[Krg4]

Hi John, I have had my PAC code from EE and I offered it to the advisor (had to call as there was an error on their system) but she didn't want it! I questioned could she still transfer my old number without it and said definitely yes! ??

[63johnw]

You should be able to do it online yourself by following this link. 

https://www.sky.com/help/articles/sky-mobile-keep-your-number

[Krg4]

Cheers John, if it doesn't work I will call them...... again 🤬