Interesting Process!

[lilCAZ]

Tried to order a new phone last night.

Was hit with a Technical Error so could not get beyond that screen.

Called this morning and placed the order via the phone. All sorted NOT.

Now can't sign the credit agreement, and nobody can help. Everyone is clueless.

I am being looped back to the Mobile Homepage, and can't access online messages as it tells me I'm restricted.

Time to give up and cancel. Took my upfront payment alright though. 

[63johnw]

Hi @lilCAZ  does this link work ? 

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

[lilCAZ]

No it loops back to the home page again.

Can't even post a screen shot here.

I am just calling now to cancel. Been a shocking experience.

[caesarome]

@lilCAZ 

Are you signed in with the same account that Sky placed the order on for you ?

[lilCAZ]

Yes. 
Everything is as it was when I ordered.

Sky ID is the email used when placing the order.

[caesarome]

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@lilCAZ wrote:

Yes. 
Everything is as it was when I ordered.

Sky ID is the email used when placing the order.

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You said that you couldn't place the order so Sky did it for you so you will need to contact them about so they can check what details you need to be using.

[lilCAZ]

Thanks for the input, have managed to cancel the order.