Discussion topic: New phone not arrived
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Message posted on 15 Nov 2025 09:42 AM
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New phone not arrived
Ordered new phone device as contract ended 8 days ago and no information on when new phone will arrive
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All Replies
Message posted on 15 Nov 2025 10:04 AM
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Re: New phone not arrived
Hi @Sam19751 the latest on your order will be in your account.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 15 Nov 2025 10:37 AM
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Re: New phone not arrived
@Sam19751
As we’re customers here we have no insight into stock levels or any delivery timescales.
If you have ordered a latest model iPhone 17 delays are always likely due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.
After credit checks have been completed the most up to date information on your particular order should become available at the link posted by @63johnw
When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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