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Discussion topic: New phone not arrived

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This message was authored by: Sam19751

New phone not arrived

Ordered new phone device as contract ended 8 days ago and no information on when new phone will arrive 

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This message was authored by: 63johnw

Re: New phone not arrived

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sam19751  the latest on your order will be in your account. 

https://www.sky.com/myorders

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This message was authored by: Daniel0210

Re: New phone not arrived

Posted by a Superuser, not a Sky employee. Find out more

@Sam19751 
As we’re customers here we have no insight into stock levels or any delivery timescales.

If you have ordered a latest model iPhone 17 delays are always likely due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.

After credit checks have been completed the most up to date information on your particular order should become available at the link posted by @63johnw 

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.


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Sky customer since 2001
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