Incoming calls

[Steve19671]

My iPhone 16 only rings 3 times before going to voicemail how do I extend the amount of rings

[63johnw]

Hi @Steve19671  try this. 

Change the length of time the phone rings before going to voicemail

To change it, dial: **61*759*11*XX#

Replace the XX's with the amount of time you want the phone to ring for, before it transfers calls to voicemail. The maximum time you can set it to is 30 seconds.

E.g. **61*759*11*25#

That would change it to 25 seconds."

[Steve19671]

Hi John I just tried that but came up with an error page🤷🏻‍♂️

[caesarome]

Are you replacing the two Xs with the seconds you want ?

[Steve19671]

Yes mate I put all the numbers in I assumed after I press the call button would that be correct ?

[63johnw]

Open dialler then don't press the call button and then put the sequence in @Steve19671 

[63johnw]

Once the sequence is entered then press the call button @Steve19671 

[63johnw]

Sorry @Steve19671  looks like it's changed since I last posted on the subject. Try this. 

https://www.sky.com/help/articles/sky-mobile-voicemail

go to voicemail greetings settings and help and there is the current sequence listed there. 

open dialler then enter the sequence then press call. (XX being the number of seconds). 

[Steve19671]

Hi mate it must be me tried what you said still no joy put the code in then done the steve19671 on keypad then pressed the call button said unable to take your call must of forgot to tell you I'm a techno- phob😁

[Steve19671]

Hi mate it must be me tried what you said still no joy put the code in then done the steve19671 on keypad then pressed the call button said unable to take your call must of forgot to tell you I'm a techno- phob😁

[Steve19671]

Thanks for your help mate 

[63johnw]

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@Steve19671 wrote:

Hi mate it must be me tried what you said still no joy put the code in then done the steve19671 on keypad then pressed the call button said unable to take your call must of forgot to tell you I'm a techno- phob😁

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Not sure what you mean by "done the steve19671" ? 

have you found the sequence in the link above ? Skys system won't let me post the actual numbers here. 

[LearningSlowly]

I had this problem with my iphone.  Always a mad scramble trying to answer phone within 16 seconds before it went to voicemail.  I rang Sky and they instructed me to tap a code into the phone's keypad and how many seconds I wanted it to ring for.  Then you tap the green phone icon. As simple as that, they said, but it made no difference.  I spent hours and hours trying to solve this problem. Eventually found the answer -

On a recent iphone update they introduced a new feature called Live Voicemail, which means you can listen to the message while it's being recorded and answer the call if you choose, instead of the old style voicemail where you can only hear the message after it's been recorded.  The Sky code to extend the ring time will only work if you turn off this Live Voicemail feature.  Go to Settings and scroll down to the bottom and tap Apps, then Phone, then Live Voicemail, turn that off.   Now, your phone will ring to your chosen seconds and record the old style voicemail message, where you 'dial' 751 or 759, or whatever it is, can't remember, and the BT-style-robot-voice will lead you into the message left for you.

 It seems to be a problem that has stumped a lot of people, so I hope that helps..