Discussion topic: I want to remove parental settings on my account. However, Sky is asking for a credit card no.

This message was authored by: MichaelBaker · ‎03 May 2024

I tried to remove the parental restrictions to allow access to 18+ sites. Sky requested my card information to confirm I was over 18. I put in these details only to discover that Sky required Credit Card details and my data was for a Debit Card. How can I rectify this?

This message was authored by: SKY1992bf · ‎03 May 2024

@MichaelBaker If you don't have a credit card you can either use somebody else's as it doesn't need to in your or if you're over 18 and have a credit agreement with sky call sky and they will be able to do it for you as they will know your over 18

if you can't do either of these you will be unable to remove restrictions

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: SKY1992bf · ‎03 May 2024

@MichaelBaker If you don't have a credit card you can either use somebody else's as it doesn't need to in your or if you're over 18 and have a credit agreement with sky call sky and they will be able to do it for you as they will know your over 18

if you can't do either of these you will be unable to remove restrictions

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: MichaelBaker · ‎03 May 2024

Thanks Sky1992bf. I shall quote my Sky a/c number at them and see if that makes a difference!

This message was authored by: 63johnw · ‎03 May 2024

Hi @MichaelBaker it needs to be a credit account number not your Sky account number.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

Discussion topic: I want to remove parental settings on my account. However, Sky is asking for a credit card no.

I want to remove parental settings on my account. However, Sky is asking for a credit card no.

Re: I want to remove parental settings on my account. However, Sky is asking for a credit card no.

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Re: I want to remove parental settings on my account. However, Sky is asking for a credit card no.

Re: I want to remove parental settings on my account. However, Sky is asking for a credit card no.

Re: I want to remove parental settings on my account. However, Sky is asking for a credit card no.

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