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Discussion topic: I’m still waiting for my order

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This message was authored by: Donny19

Message posted on ‎19 Nov 2025 11:22 PM

I’m still waiting for my order

Hi good evening I need to know what happened with my order I'm still waiting for the delivery.?

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎20 Nov 2025 01:08 AM

Re: I’m still waiting for my order

Posted by a Superuser, not a Sky employee. Find out more

@Donny19  This is a customer helps customer community, no one here can tell you anything about your order, you can check this yourself through your Sky account or MySky app order tracking.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎20 Nov 2025 03:43 AM

Re: I’m still waiting for my order

Posted by a Superuser, not a Sky employee. Find out more

@Donny19 
As we’re customers here we have no insight into stock levels or any delivery timescales.

If you have ordered a latest model iPhone 17 delays are always likely due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.

After credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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