I can't get my mobile to pick up a network in Spain

[MikeL66]

I'm on holiday and my phone won't change to a local network. Just says emergency calls only. I've tried all the help ideas suggested by the sky other up tp the bit where they send you a link to your sim. Sadly, that link never came. Any ideas?

[caesarome]

What device do you have as you might be able to add the settings yourself.

Have you also made sure your sim is set to abroad under roaming and that your spend cap covers your stay ?

[MikeL66]

I have a Samsung Galaxy S22.

[caesarome]

It will be somewhere like this that you need to create the setting:

Settings > Mobile Data > Create New Access Point...

Name: Sky Mobile Internet

APN: mobile.sky

Save and restart phone.

[MikeL66]

Still not working. Comical really that you have to ring Sky. I don't have phone connection. Can I email? The bot was no use.