@Ester2 sky doesn't pay it directly you are responsible for that
Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit
https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014
Note switch credit is limited to a maximum of £300 (service = tv £100 and/or broadband £200)
the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid
Note you must apply within 90 days of your sky service activation date
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