How can I remove old phones devices on my account I have no more pls help

[Anres]

Help pls 

[Anres]

How can I remove all my old phones from my account please I have an iPhone 7 and iPhone 6s but I do not pay for anymore and I would like it removed from my account

[caesarome · Accepted solution]

They can't be removed from your account but as you have paid them off they will not cause you any problems should you wish to order more phones or tablets from Sky.

[Anres]

How many devices can I have on my account because it comes up you have reached your device limit 

[Chloe-W22]

Hey there! Welcome to the Sky Community, click here to help get started...

As mentioned by @caesarome you can't remove paid-off devices from your account, these are here so you'll always have a track of purchased devices with Sky.  We also have a device limit of 5 at Sky and 7 SIM plans. 

Devices bought outright and paid off devices which you have had longer than 150 days shouldn't count towards your 5 device limits. If you have recently paid off a device I'd ask you to wait until your next month's bill period to try again, any further issues let us know!

[JamesSB]

@Chloe-W22 That is bizare, if you have a new device, and no longer use, or even own an old device, that is paid-off, then surely removing it is the sensible option.

[bedders+01]

@Chloe-W22 I have an Iphone 8 Plus on my account that i no longer pay for or have in my possession. I would like this device to be removed from my account. Having this old device still showing on my account is causing confusion as i have a brain injury and instances like this do not help with cognative issues i struggle with.

[63johnw]

Hi @bedders+01  this has been asked before and sky don't remove devices from your account unless they have been returned as part of a swap or returned to sky as not wanted etc. If you have not returned it to sky it will stay on your account. 

[caesarome]

We are customers here @bedders+01 so qwhen did you stop paying for it as I believe it will remain on your account for 150 days then it will be removed.

[JamesSB]

My iPhone 7 was paid off in 22 November 2021, which is over 240 days ago, and is still on my account!!

[63johnw]

Hi @JamesSB  as already mentioned above unless it was returned to sky as part of a swap or because you didn't want it it stays on your account but won't count towards your active devices. 

[JamesSB]

Though I appreciate what you are saying, it seems odd to have devices you no longer own on your account.

[63johnw]

According to sky @JamesSB  its so you have a record of the devices you have had with sky 🤷‍♂️ Except the ones you have sent back 🤣

[Matt371]

Hi @Chloe-W22,

I have 4 devices currently on my account being paid for and looking to swap one over slightly early as my contract ends in October 22 and paid the phone off. I have gone to upgrade / swap one of them and it won't let me as it says I have too many devices on my account however only have 4 devices active??

Any advice would be appreciated.

Many Thanks

[caesarome]

@Matt371 

You will need to call Sky support about this via the free 150 number to see if they can help you.