For 2 weeks not, my daughter's SIM is not working. I tried to convert her physical sim to an eSIM as the physical SIM kept failing until it was taken out and put back in. The eSIM activation failed and after multiple calls over many hours, all new eSIMs were failing so I asked for a new physical SIM to be sent.
That arrived but also wouldn't activate. More time on calls and they sent me another new physical sim saying that some errors would be cleared and to try again when it arrived. Same issue.. won't activiate.
Today nearly 2 weeks later I was told the same thing... they'd order a new physical SIM and clear down the errors. I have no confidence that this will work so asked them to canel that SIM and set up a completely new plan and number. Changing number was less hassle and quicker than going on forever with this issue. A new eSIM was set up but now after a number of hours I still haven't received it via email and they are telling me there are issues with eSIMs and can't confirm when I will get it!!!!
I have no idea where to go from here.... I've asked to speak to a manager but none available and the whole thing is massively stressful and time consuming.
