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This message was authored by: Chloelan3

Message posted on ‎26 Jul 2025 08:35 PM

Higher bill

Hi I have had my bill come in as it seems I've been charged twice for my phones I did a swap this week but have had the bill for my new phone at £35 and also £34 for my previous phone , can I be advised why this is please

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Avatar for 63johnw
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This message was authored by: 63johnw Answer

Message posted on ‎26 Jul 2025 08:43 PM

Re: Higher bill

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chloelan3  until your old phone is received by sky and assessed then you will continue to pay for it. It usually takes 2-3 weeks for returns to be processed. Any overpayment will be returned. 

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Avatar for 63johnw
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This message was authored by: 63johnw Answer

Message posted on ‎26 Jul 2025 08:43 PM

Re: Higher bill

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chloelan3  until your old phone is received by sky and assessed then you will continue to pay for it. It usually takes 2-3 weeks for returns to be processed. Any overpayment will be returned. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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This message was authored by: Daniel0210

Message posted on ‎26 Jul 2025 08:44 PM

Re: Higher bill

Posted by a Superuser, not a Sky employee. Find out more

@Chloelan3 

Billing continues for the device you've returned as part of a swap until such him as it has been processed, checked for damage, and its value has been determined. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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