Hi newbie hear needing help to cancel a sim i got for my granddaughter which she has been texting pr

[john+71]

Got a contract sim the other day for my granddaughter now I have just noticed that premium numbers shown up on my bill I asked her about it she said no one has used it but I no that's not true so how do I cancel that sim as the bill is going up and up anyhelp please 

[caesarome]

You can't cancel the sim as you have a contract with it for 12 months but to stop premium rate numbers from being called try changing your spend cap:

https://www.sky.com/help/articles/sky-mobile-spend-caps

[john+71]

So if I set it at 10 .00 it won't go past that is that correct thanks 

[63johnw]

Hi @john+71  how long have you had the sim ? 

[twilight+princess]

You can also set the spend cap to £5 or even zero. 

[john+71]

Had the sim for 7 days 

[63johnw]

Then you are still in the cooling off period and can cancel it if you want @john+71  call on 150 to cancel it. 

[john+71]

Yes thank you my wife managed to cancel it yesterday