GROUP MESSAGES AND MMS PROBLEMS

[ruthtaplin]

I have a Samsung Note 20 and am unable to send MMS messages or group messages either as SMS or MMS. Group messaging is turned on, all available updates are installed and I have tried resetting and using different messaging apps but the system persists.

Everytime a group message is sent I receive the following error message.....message not sent:service not activated on network.

I've requested new settings, taken off the spend cap and checked all I can but problem  persists and I don't know what else I can do. Reading other discussions I've done everything suggested.

Please any help will be gratefully received.

[63johnw]

Hi @ruthtaplin  it has been reported on here before by customers with the same issue. I believe sky do block group messages in some instances. Have you tried reducing the group size ? Can the messages be sent individually? Just to rule out a contact issue. 

[ruthtaplin]

Hi @63johnw 

I can send to the indivuals as an SMS, but not as a group.

When I send a text to a individual that converts to an MMS they don't send either.

I get message that says, 'MMS not supported by network'  and when I tap it says, 'Group conversations will not be sent as MMS'

Looking at other threads, I have tried all the suggestions, but still can't send.

Cheers...Ruth

[Samli_Hill]

Did anyone get a fix to this error or do I need to escalate my same issue with Sky - MMS not supported on network?

Can't send a single text to two contacts without it converting to MMS then giving same error 😩

Thx

Sam

[Hull0261]

Genuine question - why would you be using MMS in 2024?

[PandJ2020]

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@Hull0261 wrote:

Genuine question - why would you be using MMS in 2024?

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Because the software on the phone will use it (automatically) under certain situations.

[Hull0261]

I'm not sure what situation you mean,

In any case I realised that it may be for people using, or communicating with, people using feature/dumphones like some Nokias where you can't install a modern messaging app.

[Samli_Hill]

Fixed. I just found a video to change message setting on phone.

[ruthtaplin]

Any chance you could share the link. I've tried everything and it still happens. Sky were no use at all 🙄

[Samli_Hill · Accepted solution]

Spoiler

The video was rubbish but these instructions were easier for me. I just searched for message settings on my phone (Samsung Galaxy S20) > more settings > multimedia settings > group conversations.

I then slid the button so it was turned off. Sent a text to two family members and it didn't auto convert to MMS nor error.

Hope this helps!

[PandJ2020]

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@Hull0261 wrote:

I'm not sure what situation you mean,

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If you send a picture via SMS where iMessage isn't available on the recipient for example (if MMS is enabled).  It will then use MMS.

[ruthtaplin]

Woohoo!!! It worked....thank you 😄 I've sent some test messages and they went through....so happy! 😅

[Samli_Hill]

Excellent news 😀👍