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Discussion topic: Extra sky sim needs cancelling

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This message was authored by 45ricj This message was authored by: 45ricj

Extra sky sim needs cancelling

I have two sky sims . I have been daft and ordered a replacement 3GB sim when i had no real need to. Im using my original  2GB sim now as i had realised i dod not need to replace it . Basically i need to cancel a sim with sky mobile how ever getting through to sky and speaking to someone who understands my needs seems very difficult . Either the call fails or the operative does not understand ? 

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This message was authored by caesarome This message was authored by: caesarome

Re: Extra sky sim needs cancelling

Posted by a Superuser, not a Sky employee. Find out more

@45ricj wrote:

I have been daft and ordered a replacement 3GB sim when i had no real need to


If this sim has not arrived yet then when it arrives do not activate it and then Sky will cancel it after about 31 days, the good news is you will not be charged for it either.

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45ricj
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This message was authored by 45ricj This message was authored by: 45ricj

Re: Extra sky sim needs cancelling

I had activated it so my bad! I need Sky to cancel it

This message was authored by 63johnw This message was authored by: 63johnw

Re: Extra sky sim needs cancelling

Posted by a Superuser, not a Sky employee. Find out more

Hi @45ricj   as advised you will have to perserve on the phone, it shouldn't be that difficult for whoever you speak to, "I want to cancel the new sim on my account with number 07** (whatever it is) I ordered it by mistake" 





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