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Discussion topic: Esim issue

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This message was authored by Esidest This message was authored by: Esidest

Esim issue

I received my new phone and need a esim but when I try and convert my current one just comes with a error message saying failed. I tried the other night at 10pm to sort and got 10 text messages the following morning at 8am, so need help otherwise the new phone will go back and I will switch providers.

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Esim issue

Posted by a Superuser, not a Sky employee. Find out more

Hi @Esidest  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Esim issue

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Esidest  an invite to chat.

This message was authored by Addie15 This message was authored by: Addie15

Re: Esim issue

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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