Esim issue

[Esidest]

I received my new phone and need a esim but when I try and convert my current one just comes with a error message saying failed. I tried the other night at 10pm to sort and got 10 text messages the following morning at 8am, so need help otherwise the new phone will go back and I will switch providers.

[63johnw]

Hi @Esidest  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Esidest  an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.