@Tjnuman
You will need to contact Sky. You aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers. The Messaging Team that usually assist on here can't deal with refunds for returned mobiles anyway.
These are the current methods for contacting Sky. Depending on your reason for making contact some methods are more appropriate than others …
🔹call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.
All calls will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
Note: if your services are restricted due to a missed payment phone contact is unlikely to work.
🔹online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.
🔹 Sky Assistant is now available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.
🔹Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
