Error activating Sim card

[Alan+Coates]

Bought a new SIM card but had to talk to an agent as online purchase kept giving error to do with the Eircode on my account. Now I have the Simcard when Itry to activate it I get an error when asked for my Eircode. Can't get past this step. Looking at other queries this problem seems very common and goes back years but I've found no one who has a resolution without contact from an agent. Very hard to believe Sky haven't sorted this out. 

[caesarome · Accepted solution]

The only way to get the sim card activated will be to use another phone to call Sky Ireland in the morning.

[Pabitra]

I have sim when I buy phone but never used it now I try to activate the sim but is not working can you send me new sim please my name is (Removed)

Moderator note: Removed inappropriate language

[caesarome]

@Pabitra 

You have 30 days to activate the sim so if it has been longer than that then you would need to order a new one which you can do by selecting a data plan for it here:

https://www.sky.com/shop/mobile/plans

[Alan+Coates]

Thanks all. Rang Sky. The automated steps also didn't work but they then referred me to an agent who activated the SIM. 13 mins total so not terrible. Sky really need to resolve the automated flow as there are a lot of people reporting this issue