Emergency calls only

[Craig130]

i have just upgraded to the new S24 FE ,ive followed all the instructions to transfer evrything from my old device to the new one,but i now cant make or recieve any calls at all and can only use my  apps when connected to wifi,can anybody please advise.

many thanks in advance 

[caesarome]

Does the sim still work in your old phone ?

[Craig130]

sent it back to sky before i realised it wasnt working so i cant check 

[caesarome]

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[Craig130]

not showing any issues,could it be a sim card issue??

[caesarome]

You could try ordering a replacement sim to see if that helps so if this link doesn't work:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

If you can't then will have to contact Sky, perhaps via social media as there are links at bottom to their sites.

[twilight+princess]

Have you redownloaded the Sky settings to the new phone?