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Discussion topic: Emergency calls only

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Craig130
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Emergency calls only

‎31 Oct 2024 09:08 AM

i have just upgraded to the new S24 FE ,ive followed all the instructions to transfer evrything from my old device to the new one,but i now cant make or recieve any calls at all and can only use my  apps when connected to wifi,can anybody please advise.

many thanks in advance 

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caesarome
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Superuser
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Re: Emergency calls only

‎31 Oct 2024 09:38 AM

Posted by a Superuser, not a Sky employee. Find out more

Does the sim still work in your old phone ?

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Craig130
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Re: Emergency calls only

‎31 Oct 2024 09:43 AM

sent it back to sky before i realised it wasnt working so i cant check 

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caesarome
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Re: Emergency calls only

‎31 Oct 2024 09:51 AM

Posted by a Superuser, not a Sky employee. Find out more

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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Craig130
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Re: Emergency calls only

‎31 Oct 2024 10:18 AM

not showing any issues,could it be a sim card issue??

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caesarome
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Re: Emergency calls only

‎31 Oct 2024 10:20 AM

Posted by a Superuser, not a Sky employee. Find out more

You could try ordering a replacement sim to see if that helps so if this link doesn't work:

 

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

 

If you can't then will have to contact Sky, perhaps via social media as there are links at bottom to their sites.

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twilight+princess
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Re: Emergency calls only

‎04 Nov 2024 08:14 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you redownloaded the Sky settings to the new phone?

Virginia.
I don’t work for Sky.
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